We monitor, follow and respect the most recent advice and recommendations from the World Health Organization (WHO) and the Italian authorities to continue providing the best possible services while safeguarding the safety of our guests and collaborators.
The common areas have been equipped with dispensers with disinfectant solutions, available to guests and our collaborators, to guarantee total compliance with the rules provided by the Ministry of Health, for maximum health and hygiene protection and for a high level of safety for all.
The rooms and common areas are cleaned and sanitized, thanks also to the use of ionizing machines in the rooms, corridors and common areas, designed to purify indoor air.
We have informed our staff in detail about essential containment and preventive measures, ranging from hygiene measures, including intensification of cleaning and sanitization, to guidelines on the management of suspected or confirmed cases of coronavirus (COVID-19).
We immediately activated our corporate crisis response team.
We decided to revolutionize our "room setting" by choosing the guaranteed hygiene of fully waterproof and 100% recyclable disposable mattress covers and pillowcases that guarantee unparalleled softness, comfort and protection of mites and allergens. Sheets and towels are instead washed at high temperatures that guarantee maximum hygiene.
Vitop Residence offers its customers 2 great guarantees, for free
In the case of this measure, if a customer books his holiday at Vitop Residence, he will pay the lowest price on the market. This means that if the customer finds a lower price or better conditions on other channels where our structures are advertised, he will immediately be refunded of the difference.
In case of the Safe Holiday Guaranteed (Besafe Rate), to the customer will be reimbursed the full amount paid if he can no longer go on vacation, even in the case of coronavirus. Vitop will refund the entire sum paid without any condition!!
By deciding this, we wanted to protect Italian families from possible sector price speculations and to guarantee a possible refund if the customer is no longer able to take a holiday.
We constantly update our global cancellation terms based on official travel or meeting restrictions and the quarantine or lockdown measures announced by governments around the world. Our goal is to offer you all the flexibility and convenience of planning as possible.
We allow free modification or free cancellation according to the tariff conditions chosen for all reservations. Changes to existing reservations will be subject to the availability and application of any tariff differences
If a deposit has been paid for an existing booking, the full amount of the deposit will be kept and can be used for a new booking.
Our hospitality model also puts us at the disposal of our customers in this circumstance. Our goal is to make our guests' stay a positive and safe experience.
We are confident that thanks to this strong sense of responsibility and participation, we will face the future with positivity and optimism.
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